Return Policy
Return Policy
All items are weighed and inspected in the presence of the customer at the time of purchase. Please note that buyback prices may differ, especially for items that are damaged, altered, or incomplete.
​
Customers have 24 hours to verify the weight and gold purity (carat) stated on this invoice. If any discrepancy is found within this period, the item may be returned without additional charges. After 24 hours, the item is considered accepted as accurate and final.
​
For future resale (buyback), this invoice must be presented as proof of purchase. Buyback value will be based on the current market price of gold, with deductions for manufacturing costs applied. Standard buyback deductions are approximately 20%–25%, depending on the item condition.
​
Items that do not match the specifications stated on this invoice may not be accepted for buyback.
The above terms and conditions are not applicable to diamond jewelry.​​​
How to Request a Return
1. Contact our Customer Care team within 7 days of receiving your order to request a return or exchange and receive instructions.
2. Include your return packing slip along with your unworn merchandise and place it securely in the original packaging.
3. Ship the package to the return address provided by our team. We recommend using a trackable shipping service and retaining your drop-off receipt, as Noor 8 is not responsible for returns lost in transit.
​
Please note that return shipping costs are the responsibility of the customer unless the item received was faulty, damaged, or incorrect.
Refunds
Please allow up to 7 business days for your return to be received and processed — an email notification will be sent once complete. Depending on your bank or payment provider, it may take an additional 1–3 business days for the refund to reflect on your statement. All refunds will be applied to the original method of payment used on your order.
Exchanges
Please allow up to 7 business days for your return to be received and processed — an email notification will be sent once complete. Our team will process your exchange and contact you if they have any questions. Exchanges are subject to product availability; if the requested item is unavailable, we will offer an alternative or a refund.
Gifts
If a Noor 8 gift you received isn't right for you, please contact our Customer Care team. Subject to eligibility and a valid proof of purchase, we would be happy to offer an exchange or a non-refundable store credit to be used at Noor 8.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not what you ordered, please contact our Customer Care team immediately upon receipt. We will arrange a replacement, repair, or refund at no additional cost to you, in accordance with your rights under applicable Indonesian consumer protection law.
Contact
For questions or further assistance, please contact our Customer Care team at info@noor-8.com or +62 887 1558 888.